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Troubleshooting
Common issues and what to try when something looks off.
Reading error toasts
Errors in GenMB now consistently include the failure cause and a Retry button when one is possible. If you see a generic message without context, refresh the page and try again - if the error reappears, the action wasn't the cause.
Reporting a bug
Open the in-app feedback widget or email team@genmb.com with:
- The action you took (one or two sentences).
- The exact text of any error toast.
- Your app ID (visible in the URL:
/app/<appId>). - Time of the issue, with your timezone.
We capture app crashes automatically, so you don't need to attach any technical details. Just describe what you were doing when it happened.
Don't share your API keys (starting with
genmb_sk_) in bug reports. If you suspect a key leak, rotate it from Settings -> API Keys.For ecommerce and Connect-related issues, include the order or session ID. For workflow failures, share the execution ID from Execution History.
FAQs
My app shows a blank page or 404 after deploying, even though it generated fine.▾
This usually means the last build came out incomplete. Open the app, deploy it again, and the page should come back. If it still does not, email team@genmb.com with your app ID and we will sort it out.
A "Something went wrong" toast keeps appearing.▾
We capture these errors automatically, so you do not need to do anything special to report them. If it keeps happening, refresh the page and try the same action again - and if it still fails, tell support exactly what you were doing.
My ecommerce checkout shows tax = $0 even with Stripe Tax enabled.▾
Tax requires the customer ship-to address to be set before the calculation runs. Double-check the address validation completed and the shipping address has country, postal, and city.
Address autocomplete returns no suggestions.▾
Address autocomplete uses Google Maps, which needs a Google Maps key connected to your environment. Until that key is in place, suggestions stay empty and address checking falls back to a basic postal-code check. Ask in chat to set up address autocomplete and we will wire it up. See /docs/ecommerce/address-autocomplete.